Julia Lorenz Alyne Pura
pjulialorenzalyne@gmail.com

PROFESSIONAL SUMMARY
	
Operate a high quality of machinery.Proficient in operating a wide range of machinery, ensuring adherence to quality control standards, and maintaining a safe working environment. Committed to embedding zero defect mindset in production, supply chain management, and service processes. Dedicated to improving constantly in order to achieve the ultimate goal of zero defect of our company.

WORK EXPERIENCE
	
Production Operator	Apr 2022 - Present
Vanguard International Semiconductor Corporation • Luzhu District Taoyuan City, Taiwan Republic of China	

•	 Operated all equipment and machinery according to manufacturing instructions.
•	Adhering to all safety guidelines dictation the production and handling of materials in the factory.
•	Safely load and unloaded the product from the machine.
•	Operated a high quality of automatic machinery with AGV robot.
•	Comitted to embedding zero defect mindset in production, supply chain management, and service processes.
•	Dedicated to achieving their daily objective of exceeding customer expectations by focusing on delivering exceptional services with continuous quality improvement.

Front office department	Nov 2021 - Apr 2022
Conrad Hilton Manila • Pasay City, Philippines	

•	Welocoming guests in a friendly and professional way
•	Addressing and escalating customer complaints
•	Providing information about facilities, programs and other services
•	Review arrival lists to welcome guests
•	Attend to special guests (e.g. VIPs) and answer their inquiries
•	Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
•	Provide information about amenities, area and venues and promote services
•	Anticipate guest needs and build rapport with customers
•	Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
•	Address customer complaints and escalate to Guest Relations Manager when needed
•	Record information in the logbook daily
•	Ensure compliance with health and quality standards

Service Crew	Apr 2016 - Feb 2017
Fole Grandos Food Services • Jollibee Sta. Quiteria, Philippines	

•	Greet and take the order
•	Provide menu and product information
•	Prepare and serve food and drinks
•	Handle cash transactions
•	Provide excellent customer service

EDUCATION
	
Bachelor of Science Hotel and Restaurant Management	Jun 2014 - Nov 2019
Our Lady of Fatima University • Valenzuela City, Philippines	

•	Graduated in Bachelor of Science Hotel and Restaurant Management Major in Cruise Line Operations 

SKILLS

•	Food Service operation
•	Operate a multi task do under pressure 
•	Proven experience as a Guest Relations Officer
•	Familiarity with hospitality industry standards
•	Proficiency in English
•	Computer literacy
•	A customer-oriented and professional attitude
•	An outgoing personality
•	Outstanding communication abilities
•	Excellent organizational and time-management skills
•	Diploma or BSc/BA in Hospitality Management is preferred
•	Computer kills (Microsoft Office, Opera systems, etc.)
•	Equipment operation and maintenance

he production and handling of materials in the factory.
•	Safely load and unloaded the product from the machine.
•	Operated a high quality of automatic machinery with AGV robot.
•	Comitted to embedding zero defect mindset in production, supply chain management, and service processes.
•	Dedicated to achieving their daily objective of exceeding customer expectations by focusing on delivering exceptional services with continuous quality improvement.

Front office department	Nov 2021 - Apr 2022
Conrad Hilton Manila • Pasay City, Philippines	

•	Welocoming guests in a friendly and professional way
•	Addressing and escalating customer complaints
•	Providing information about facilities, programs and other services
•	Review arrival lists to welcome guests
•	Attend to special guests (e.g. VIPs) and answer their inquiries
•	Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
•	Provide information about amenities, area and venues and promote services
•	Anticipate guest needs and build rapport with customers
•	Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
•	Address customer complaints and escalate to Guest Relations Manager when needed
•	Record information in the logbook daily
•	Ensure compliance with health and quality standards

Service Crew	Apr 2016 - Feb 2017
Fole Grandos Food Services • Jollibee Sta. Quiteria, Philippines	

•	Greet and take the order
•	Provide menu and product information
•	Prepare and serve food and drinks
•	Handle cash transactions
•	Provide excellent customer service

EDUCATION