Mariell Santero
yelsantero420@gmail.com

PROFESSIONAL SUMMARY
	
Experienced production operator in a leading international semiconductor foundry company which handles high quality automatic machines. Also making sure to have awareness and be part of company’s vision and business philosophy that focuses on quality not just quantity. Highly qualified and well established in a manufacturing environment that are fast-paced and multi tasking.

WORK EXPERIENCE
	
Production Operator	Apr 2022 - Present
Vanguard International Semiconductor Corporation • Luzhu District, Taoyuan City, Taiwan Republic of China	

•	Handles automatic machine for IC foundry services.
•	Following standard operation procedures to produce high quality products and to maintain safety.
•	Conducting daily monitor to check the right specs of the product and the condition of the machine.
•	Participates on the company’s zero defect management.

Technical Support Representive	Mar 2019 - Feb 2022
Teletech Customer Care Philippines • Pasay City, Metro Manila, Philippines	

•	Handles customer complaint regarding their account and email by following proper escalation process. 
•	Assisting customers by doing basic troubleshooting steps and remote testing for their internet, landline, mobile and email issues
•	Scheduling a technician visit if the problem hasn’t been solved over the phone.
•	Aims customer’s satisfaction on how they’ve been assisted.

Production Operator	Jul 2013 - Feb 2018
Semitec Electronics Philippines Inc. • Rosario City, Cavite, Philippines	

•	Handles manual and automatic welding machine for chips and wire as part of thermistor.
•	Promoted as Officer in-charge that monitors the process to make sure that we meet the target output and quality of the product.
•	Maintaining the safety of operators by double checking the working guidelines if it has been followed and check sheets to assure that the machine is in a good condition.
•	Making monthly inventory for the goods and supplies in our department.

EDUCATION
	
Bachelor of Science in Secondary Education	Jun 2012 - Mar 2013
Polytechnic University of the Philippines • Maragondon, Cavite, Philippines	

•	College undergraduate

SKILLS

•	Ability to adapt easily on a working environment.
•	Focused and always driven to meet the work deadline.
•	Efficient in communication skills to deal properly with clients and co-workers effectively.
•	Flexible and always shows willingness to learn.
•	Can work on a team.
•	Can react positively in a challenging situations and a logical approach to find the right solution.
•	Shows high attention to details to avoid mistakes and produce a better output.
•	Advanced communication skills in customer service via phone and email.

just quantity. Highly qualified and well established in a manufacturing environment that are fast-paced and multi tasking.

WORK EXPERIENCE
	
Production Operator	Apr 2022 - Present
Vanguard International Semiconductor Corporation • Luzhu District, Taoyuan City, Taiwan Republic of China	

•	Handles automatic machine for IC foundry services.
•	Following standard operation procedures to produce high quality products and to maintain safety.
•	Conducting daily monitor to check the right specs of the product and the condition of the machine.
•	Participates on the company’s zero defect management.

Technical Support Representive	Mar 2019 - Feb 2022
Teletech Customer Care Philippines • Pasay City, Metro Manila, Philippines	

•	Handles customer complaint regarding their account and email by following proper escalation process. 
•	Assisting customers by doing basic troubleshooting steps and remote testing for their internet, landline, mobile and email issues
•	Scheduling a technician visit if the problem hasn’t been solved over the phone.
•	Aims customer’s satisfaction on how they’ve been assisted.

Production Operator	Jul 2013 - Feb 2018
Semitec Electronics Philippines Inc. • Rosario City, Cavite, Philippines	

•	Handles manual and automatic welding machine for chips and wire as part of thermistor.
•	Promoted as Officer in-charge that monitors the process to make sure that we meet the target output and quality of the product.
•	Maintaining the safety of operators by double checking the working guidelines if it has been followed and check sheets to assure that the machine is in a good condition.
•	Making monthly inventory for the goods and supplies in our department.

EDUCATION
	
Bachelor of Science in Secondary Education	Jun 2012 - Mar 2013
Polytechnic University of the Philippines • Maragondon, Cavite, Philippines	

•	College undergraduate

SKILLS

•