CHINY FLORES AUGUSTO
099-262-43026 | 095-607-47663
augustochiny@gmail.com
Sitio San Roque Dap-Dap, Mactan, Lapu-Lapu City, Philippines, 601 5

PROFESSIONAL SUMMARY
	
I am efficient and confident in getting a very satisfactory level of experience from the customers or clients. My experiences helped me develop my expertise and knowledge if you’re at work or in a regular setting. I am highly motivated and eager to continue learning new things. I am very welcome with new tasks because I see it exciting. 

WORK EXPERIENCE
	
Healthcare Customer Service Advocate	Oct 2022 - Jan 2024
Concentrix • Philippines	

•	Answer and help customer’s concerns through phone calls. 
•	Investigate complaints regarding the establishment’s goods, services, and policies
•	Promote goods or services
•	Respond to inquiries and emergencies
•	Investigate complaints and update accounts.
•	Explain the type and cost of services offered
•	Order services
•	Provide information about claims or accounts
•	Update accounts, initiate billing process claim payments, and receive payment for services.
•	Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries.
•	Contact the provider to schedule appointments.
•	Document each conversation.

Technical Support Expert	Feb 2021 - Sep 2022
Sykes Asia Inc. • Cebu City, Philippines	

•	Answer and help customer’s concerns through phone calls, chat or email. 
•	Document each call conversation.
•	Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
•	Consult user guides, technical manuals, and other documents to research and implement solutions
•	Reproduce, diagnose, and resolve technical problems encountered by users
•	Collect, organize, and maintain a problems and solutions log for use by other technical support analysts

Healthcare Customer Service	Jul 2019 - Sep 2020
Cognizant Technology Solutions • Cebu City, Philippines	

•	Answer and help customer’s concerns through phone calls. 
•	Document each call conversation.
•	Investigate complaints regarding the establishment’s goods, services, and policies
•	Promote goods or services
•	Contact provider to schedule appointments.
•	Respond to inquiries and emergencies
•	Investigate complaints and update accounts.
•	Explain the type and cost of services offered
•	Order services
•	Provide information about claims or accounts
•	Update accounts, initiate billing and process claim payments, and receive payment for services.
•	Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries.

Technical Support Representative	May 2018 - Feb 2019
The Results Company • Lapu-Lapu City, Philippines	

•	Answer and help customer’s concerns through phone calls. 
•	Document each call conversation.
•	Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
•	Reproduce, diagnose, and resolve technical problems encountered by users
•	Provide business systems, network, and Internet support to users in response to identified difficulties
•	Collect, organize, and maintain a problems and solutions log for use by other technical support analysts

EDUCATION
	
Bachelor of Science in Industrial Engineering	Jun 2015 - Apr 2018
University of Cebu Lapu-Lapu and Mandaue • Mandaue City, Philippines	

In three years, I was able to understand how the program benefits the economy. This broad program can be used or can contribute to any type of work. It touches down a little bit on other programs. Most importantly, this program helps factory companies because it focuses on complex processes and designs. 
Basic Education High School Dept	Jun 2011 - Mar 2015
University of Cebu Lapu-Lapu and Mandaue • Mandaue City	

SKILLS

•	Advanced customer service skills with internal and external clients via telephone, email, and chat.
•	Trained and experienced in resolving customer complaints.
•	Knows how to speak and converse in English. 
•	I am computer literate and know basic troubleshooting. 
•	I know paying or receive payments.
•	I like my working area to be clean.

AWARDS AND HONOURS
	
10th Honors	2012

Complete Attendance Awardee	2013

Deportment Awardee	2013

Mock Call Acer	2023

Most Improved Agent	2018

Perfect Attendance Awardee	2023

Science Quiz Bowl Champion	2015

Top 1 Business Associate	2019

Top 1 Chat Agent	2021

Top 1 in Call Handling	2022

Top 1 in Call Handling	2023

Top 3 Customer Satisfactory Contributor	2022

Top 4 Business Associate	2019

Top Performer	2023

Top in Quality Analyst’s Score	2023