Nancy Audrey Curan
933-040-6468
audreyvedua@gmail.com • www.linkedin.com/in/nancy-audrey-vedua
Cebu City, Philippines

PROFESSIONAL SUMMARY
	
Detailed-oriented and client-focused Project Manager for 4+ years of experience, performing to various back-office processes, onboarding client projects, managing the completion of specific projects and ensuring on-time deliverables. Over all experienced under Travel and Hospitality Industry background as customer-oriented Front Office Agent , hands-on data analytics as Market and highly-motivated with a solid work ethic and multitasking abilities. 

WORK EXPERIENCE
	
Intermediate Project Manager	May 2019 - Present
Lingo24/Unbabel • Cebu City, Philippines	
As a Project Manager in a translation company, one’s role is to make sure that handling client at its best is to cater what they want and to undertand what they need.

•	Project Managers will visit their emails, read the incomings and check if there are special needs from the client.
•	Planning, organizing and coordinate with internal and external resources are a day to day task that should not be missed.
•	Checking the budget and making sure the on-time delivery in accordance to the client’s Account plan and target margin.
•	Ensuring client handbooks and related internal documentation are kept up to date and are informed by the Service Catalogue
•	Scooping and delivery of translation projects from the Lingo24 service catalogue, ensuring alignment of output to the Lingo24 service definitions, and that any deviation is flagged, managed and understood by our teams.
•	Acting as the voice of Lingo24 service delivery, working with our internal teams, and clients to ensure issues or improvements are discussed, reviewed and addressed.

Implementation Specialist/Jr. Project Manager	Feb 2017 - Mar 2019
BOOKINGPAL, INC • Cebu City, Philippines	

•	To provide Project Management support, onboarding and set up for companies and existing property managers, property management software providers as well as distribution channels and partners.
•	Evaluates clients’ needs, and develops configurations that support business process. Proof-read and edit own’s work and of others to improve equality, consistency and effectiveness of documentation.
•	Work on additional special projects as required.
•	Schedule Implementation call to clients and review documents as required for the project to synchronize with other platforms.

Customer Service Team Lead	Jan 2015 - Nov 2016
RIPE CONCEPTS, INC (LeisureLink) • Cebu City, Philippines	

•	Use Sales force to track all invalid credit cards used in booking reservation from 3rd party channels.
•	Modify or cancel invalid credit card bookings.
•	Escalate credit card issues and send email notification to guests.
•	Perform daily, weekly and monthly report as required to the management.
•	Conduct training and weekly meeting to agents for performance review. 

Market Research Analyst	Jan 2012 - Jan 2015
CALL ASSISTANT COMMUNICATION CENTER, INC • Cebu City, Philippines	

•	Research and gathers data to help client market its product and services.
•	Proofread and modify projects to maintain the expected level required by the platform.
•	Receives calendar data from a US-based properties catered by the clients and ensure to black-out or open dates as requested.
•	Input rates and special promotional rates for different catered clients.
•	Edit photos to high-resolution images as required.

EDUCATION
	
Bachelor of Science in Business Administration	Jun 2001 - Mar 2006
University of San Carlos • Cebu City, Philippines	

SKILLS

•	Project Management
•	Content Optimization
•	Proficient in Microsoft tools
•	Written and Oral communication to clients - exchange emails and possible with calls discussing the possible transition of the business.
•	Client service - experienced first hand client handling
•	Customer Service - Handled customer service for a total of 6+ years, including handling irate customers.
•	Team player

ice catalogue, ensuring alignment of output to the Lingo24 service definitions, and that any deviation is flagged, managed and understood by our teams.
•	Acting as the voice of Lingo24 service delivery, working with our internal teams, and clients to ensure issues or improvements are discussed, reviewed and addressed.

Implementation Specialist/Jr. Project Manager	Feb 2017 - Mar 2019
BOOKINGPAL, INC • Cebu City, Philippines	

•	To provide Project Management support, onboarding and set up for companies and existing property managers, property management software providers as well as distribution channels and partners.
•	Evaluates clients’ needs, and develops configurations that support business process. Proof-read and edit own’s work and of others to improve equality, consistency and effectiveness of documentation.
•	Work on additional special projects as required.
•	Schedule Implementation call to clients and review documents as required for the project to synchronize with other platforms.

Customer Service Team Lead	Jan 2015 - Nov 2016
RIPE CONCEPTS, INC (LeisureLink) • Cebu City, Philippines	

•	Use Sales force to track all invalid credit cards used in booking reservation from 3rd part