Rodel Silvano
flash_complink@yahoo.com
Philippines

PROFESSIONAL SUMMARY
	
A dedicated I.T. Support Representative with a highly skilled experience in troubleshooting computer and network related problems. Able to work independently and use in-house resources effectively such as online databases and problem resolution procedures. Willing to do shift work and weekends if required

WORK EXPERIENCE
	
Technical Support	Jun 2010 - Present
H&D Information Technology Inc • Manila, Philippines	

•	Visits the School assigned to us in a daily basis via vehicle
•	Perform repairing and troubleshooting of Computer error at the Computer Laboratory
•	Sets up Internet connection all through the School ( Wired, Wireless )
•	Shared files and printer connection in one Department to all computers

Technical Support	Apr 2010 - Jun 2010
Smartmatic Corporation • Quezon city, Philippines	

•	Serve as national support all throughout the election period via telephone
•	Talk to a PCOS Machine or CCS Technician and gave them instruction of troubleshooting on a such problem occurring on the Election day 

Technical Staff	Oct 2007 - Apr 2010
Complink Marketing Inc • Quezon city, Philippines	

•	Troubleshoot the desktop or laptop and other computer peripherals that customer brought back to us
•	Installed Microsoft products and other computer applications on the computer or laptop that has been bought to us
•	Creates a monthly inventory of computer parts and product at the branch

EDUCATION 
	
Computer Technology, Associate	Jun 2005 - Apr 2007
Asian Institute of Computer Studies • Quezon city	

•	Graduated

SKILLS

•	Troubleshooting of Desktop, Laptop and other Computer Parts and Peripherals
•	Setup network connection through wired and wireless device
•	Configuring IP addresses, Static or Dynamic, File and Printer sharing
•	Installing Microsoft Product and other Microsoft Applications
•	Basic knowledge on CCTV
•	Dual Booting MACINTOSH OS and Microsoft Operating System
•	Driving 4 WHEELS and 2 WHEELS Vehicle ( Manual& Automatic)

PROFESSIONAL CREDENTIALS

•	TESDA Certificate on Computer Hardware Servicing NCII: 131330602142064

AWARDS AND HONOURS
	
8th Honorable Mention	2001

•	Awardee of 8th Honorable Mention given by Payatas A. Elementary School

Best Computer Technician	2008

•	Awardee of Best Computer Technician given by Complink Marketing management

Best Computer Technician	2009

•	Awardee of Best Computer Technician given by Complink Marketing management

276Visits the School assigned to us in a daily basis via vehicle
•	Perform repairing and troubleshooting of Computer error at the Computer Laboratory
•	Sets up Internet connection all through the School ( Wired, Wireless )
•	Shared files and printer connection in one Department to all computers

Technical Support	Apr 2010 - Jun 2010
Smartmatic Corporation • Quezon city, Philippines	

•	Serve as national support all throughout the election period via telephone
•	Talk to a PCOS Machine or CCS Technician and gave them instruction of troubleshooting on a such problem occurring on the Election day 

Technical Staff	Oct 2007 - Apr 2010
Complink Marketing Inc • Quezon city, Philippines	

•	Troubleshoot the desktop or laptop and other computer peripherals that customer brought back to us
•	Installed Microsoft products and other computer applications on the computer or laptop that has been bought to us
•	Creates a monthly inventory of computer parts and product at the branch

EDUCATION 
	
Computer Technology, Associate	Jun 2005 - Apr 2007
Asian Institute of Computer Studies • Quezon city	

•	Graduated

SKILLS

•	Troubleshooting of Desktop, Laptop and other Computer Parts and Peripherals
•	Setup network connection through wired and wireless device
•	Configuring IP addresses, Static or Dynamic, File and Printer sharing
•	Installing Microsoft Product and other Microsoft Applications
•	Basic knowledge on CCTV
•	Dual Booting MACINTOSH OS and Microsoft Operating System
•	Driving 4 WHEELS and 2 WHEELS Vehicle ( Manual& Automatic)

PROFESSIONAL CREDENTIALS