BITOR SUNTOY
058-125-6132
bitorsuntoy505@gmail.com • https://www.facebook.com/CoachBitor
Al Rayyan St., Alqassim Buraida,Saudi Arabia
Passport Expire on Febraury 20,2022

PROFESSIONAL SUMMARY
	
I am a hard-working fast service crew as well as in waitering services providing utmost satisfaction according to the needs and requests of my customers. I ensure that happiness and satisfaction of my customers are my number one priority. My years of experiences taught me to always provide quality and excellent service to customers while getting along with my boss and co-workers.

WORK EXPERIENCE
	
Waiter	Sep 2019 - May 2022
Herfy company	

•	Prepare food orders according to the needs and requests of customers.
•	Respond to customer complaints and questions, resolving issues where possible and referring customers to managers if needed.
•	Keep work areas, such as food preparation areas and customer areas clean and organized.
•	Greet customers who enter the business area.

Crew	Sep 2017 - Sep 2019
Little Ceasar Pizza • Dammam	

•	Prepare food orders according to the needs and requests of customers.
•	Respond to customer complaints and questions, resolving issues where possible and referring customers to managers if needed.
•	Keep work areas, such as food preparation areas and customer areas clean and organized.
•	Greet customers who enter the business area.
•	Delivers order from customers.

Back up waiter	Dec 2015 - Jul 2017
Primepower Manpower Services • Makati city	

•	Providing excellent wait service to ensure satisfaction
•	Taking customer orders and delivering food and beverages
•	Making menu recommendations, answering questions and sharing additional information with restaurant patrons

Fast food crew	Mar 2015 - Aug 2015
Mang Inasal • Mandaluyong	

•	Prepare food orders according to the needs and requests of customers.
•	Respond to customer complaints and questions, resolving issues where possible and referring customers to managers if needed.
•	Keep work areas, such as food preparation areas and customer areas clean and organized.
•	Greet customers who enter the business area.

Fast food crew	Jul 2013 - Dec 2013
Jollibee • Makati City	

•	
◦ Prepare food orders according to the needs and requests of customers.
•	Respond to customer complaints and questions, resolving issues where possible and referring customers to managers if needed.
•	Keep work areas, such as food preparation areas and customer areas clean and organized.
•	Greet customers who enter the business area.

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EDUCATION 
	
Shielded Metal Arc Welding NC2	Aug 2016 - Oct 2016
Makati Training Placement Livelihood Consortia • • Makati city	

Courses work includes all position “stick” welds on steel plate, mechanical and thermal cutting, fabricating parts from prints and assessing weld quality. Potential occupations include: Welder,Construction Trades Apprentice, Maintenance and Repair Welder.
Automotive Servicing NC1 and NC2	Feb 2016 - Jul 2016
Makati Training Placement Livelihood Consortia • • Makati city	

Get the skills to identify, inspect and perform basic repairs to the mechanical and electrical components of light and heavy vehicles, outdoor power equipment, bicycles, marine craft and motorcycles. This entry-level qualification is designed to help you build a foundation of basic knowledge to help you prepare for a career in the automotive industry.
Call Center Training	Aug 2015 - Oct 2015
Makati Training Placement Livelihood Consortia • • Makati city	

Identify positive and negative behaviors that can impact a call.Describe good telephone communication and appropriate call etiquette.Transfer calls, place callers on hold, and document conversations.Show empathy towards callers.Reduce barriers to effective communication.Handle difficult calls and callers.Say “no” appropriately.Use metrics to learn and grow in their roles as agents.
Food & Beverage Services	NC2	Feb 2015 - Jun 2015
Makati Training Placement Livelihood Consortia • Makati City	

Food and Beverage Services NC2 is a technical vocational program that trains students on the preparation of food plans and meals for restaurants,hotels,canteens,banquets and functions, and basically any establishment that serves food to a large number of people
Hotel and Restaurant Services	2013 - 2014
AMA-Computer Learning Center • CITY OF MAKATI	

Prepare, cook, and serve local and international culinary dishes for different occasions. Provide food and beverage services in restaurants, bars, and catering operations. Prepare and serve beverages in accordance with international standards. Provide accommodation and room services for hotels and resorts.

SKILLS

•	Fast and efficient in Food Preparation and Safety.
•	Hospitality service expertise
•	Well-organized and multi-tasking
•	Interactive Communication Skills
•	Friendly and top performer