Rommel Pampilon
pampilonrommel@yahoo.com
Malabon City, Philippines

PROFESSIONAL SUMMARY
	
A well-organized food and beverage server, with a 10+ years’ experience in Hotel, Restaurant and Cruise Line Industry. Possesses a keen knowledge of wines, entrees, restaurant equipment and the use of MICROS system software. Provides a positive first impression to every guest through a warm welcoming individual greeting, demonstrate to every guest that his or her satisfaction is our top priority. 

WORK EXPERIENCE
	
Buffet Steward	Nov 2014 - Present
Princess Cruises • Santa Clarita, California	

•	Provides a positive first impression to every guest through a warm, welcoming individual greeting, always maintains a spotless and professional appearance. 
•	Observes and identifies guest service needs and offers appropriate responses without the customer having to ask.
•	Maintains a visible profile and is available to graciously assist guest during food and beverage service.
•	Always ensures proper setup and presentation of assigned service area.
•	Maintains and restocks assigned service area in alignment with Company standards at all times.
•	Consistently processes guest sales accurately using MICROS system.
•	Verifies that all bar receipts are signed correctly and indicate the guest name and folio number, ensuring at all times.

EDUCATION 
	
Bachelor’s Degree	Jun 2005 - Mar 2010
National Teachers College • Quiapo, Manila	

Bachelor of Science in Hotel and Restaurant Management

SKILLS

•	Outstanding Oral and Written Communication Skills.
•	Ability to efficiently and prioritize tasks.
•	Ability to resolve customer disputes calmly and professionally.
•	Ability to Learn Quickly.
•	Fast Worker.
•	Flexible.
•	Professional telephone manners.